Handle appointment enquiries, never medical ones
Which doctor, what timing, is there a slot today — deskcrest answers the logistics on WhatsApp instantly and takes a callback request, while staying strictly out of anything medical.
15-minute call · No credit card · Setup starts only when you're ready
"Is Dr. Mehta available today?"
Your front desk fields this dozens of times a day between patients. The assistant checks real appointment slots and answers immediately, freeing your staff for the patients in front of them.
Patients message about symptoms — and expect an answer
This is exactly where a generic chatbot becomes a liability. deskcrest is configured to never diagnose or discuss symptoms, medications, or test results — it redirects straight to a callback.
After-hours messages need a same-day response promise
A patient messaging at 8pm shouldn't wait until tomorrow's opening rush just to find out if you're open Saturday.
What it handles
- Doctor specialisation and general availability
- Clinic timings and location logistics
- Appointment slot checking against your real schedule
- Capturing name, phone, and preferred doctor/slot for a callback
What it never does
- Diagnose or interpret symptoms, in any form
- Discuss test results or prescriptions
- Confirm a medical appointment as final — a human always confirms
Example, configured from your own catalogue:
Dr. Mehta
General Physician
Dr. Rao
Dermatology
Simple, transparent pricing
One flat monthly fee. WhatsApp's own per-message charges are passed through at cost — never marked up.
Starter
Setup: ₹15,000 one-time
₹8,000/mo
Up to 500 conversations/mo
Get startedGrowthPopular
Setup: ₹25,000 one-time
₹15,000/mo
Up to 2,000 conversations/mo
Get startedCustom
Setup: Quoted one-time
₹25,000/mo
Unlimited conversations
Get startedCommon questions
Will it ever try to answer a medical question?
No. It's hard-configured to never diagnose, interpret symptoms, or discuss test results or medication — those topics always escalate straight to your front desk, no exceptions.
Does it confirm appointments on its own?
No — it captures the request and checks slot availability, but a human at your clinic always gives the final confirmation. This is a fixed rule across every deskcrest assistant, not a configurable option.
Our booking system isn't a spreadsheet — can it still connect?
If you have your own booking software with an API, the custom-API adapter maps to it directly. Otherwise, availability can be managed straight from the deskcrest dashboard.
Tell us about your business
We'll reply within a business day to set up a short demo call.