Handle test bookings, never test results
Fasting requirements, pricing, home-collection slots — deskcrest answers the logistics on WhatsApp instantly and captures the booking, while staying completely out of interpreting any result.
15-minute call · No credit card · Setup starts only when you're ready
"Do I need to fast for this test?"
Asked before almost every booking, and getting it wrong causes a wasted visit or a redo. The assistant answers directly from your test prep instructions, every time, consistently.
Home collection slots fill up fast in the morning
Most home-collection demand clusters into a narrow morning window. The assistant checks your real slot availability instead of taking a booking you can't actually fulfil.
Patients ask about their results over WhatsApp
This is the one place a generic chatbot is genuinely risky. deskcrest never interprets or explains results — it escalates straight to your team, every time.
What it handles
- Test prep instructions (fasting, timing, what to bring)
- Pricing for individual tests and packages
- Home-collection slot availability
- Capturing name, phone, test package, and preferred slot
What it never does
- Interpret or explain test results, ever
- Give medical advice based on a test name
- Confirm a booking as final — a human always confirms
Example, configured from your own catalogue:
Full Body Checkup
Home collection · fasting required
Thyroid Panel
Home collection · no fasting
Simple, transparent pricing
One flat monthly fee. WhatsApp's own per-message charges are passed through at cost — never marked up.
Starter
Setup: ₹15,000 one-time
₹8,000/mo
Up to 500 conversations/mo
Get startedGrowthPopular
Setup: ₹25,000 one-time
₹15,000/mo
Up to 2,000 conversations/mo
Get startedCustom
Setup: Quoted one-time
₹25,000/mo
Unlimited conversations
Get startedCommon questions
What happens if someone messages about an abnormal result?
Any question about result interpretation or abnormal values escalates straight to your team — the assistant is configured to never discuss what a result means.
Can it get fasting instructions wrong?
It only answers from the test prep instructions you provide in the knowledge base — it doesn't guess or generalise across test types.
Does it handle scheduling the actual home visit?
It captures the requested slot and checks availability against your schedule; your team gives the final confirmation for the home visit, same as every deskcrest booking flow.
Tell us about your business
We'll reply within a business day to set up a short demo call.